Terms & Conditions

Terms and Conditions

Welcome to Furniture-from-Turkey! These terms and conditions govern your use of our website and the purchase of our luxury furniture products. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully, and if you do not agree with any part, do not use our website.

General Information

Company Overview

Furniture-from-Turkey is a premier manufacturer and retailer of luxury furniture based in Turkey. Our mission is to deliver exceptional quality and design, offering an extensive range of furniture crafted from the finest materials. Each piece reflects our dedication to innovation, craftsmanship, and customer satisfaction.

Our Commitment

We are committed to providing our customers with a seamless shopping experience, from browsing our collections to receiving their orders. Our team is dedicated to ensuring that every interaction with Furniture-from-Turkey meets the highest standards of service and quality.

Use of the Website

Eligibility

You must be at least 18 years old to access and use this website. By using the website, you represent and warrant that you have the legal capacity to enter into a binding contract.

License to Use

Furniture-from-Turkey grants you a limited, non-exclusive, non-transferable, and revocable license to use our website for personal, non-commercial purposes. This license does not permit you to reproduce, distribute, modify, or create derivative works from any content on our website without our express written permission.

Prohibited Conduct

You agree not to engage in any conduct that may disrupt or interfere with the operation of our website, including but not limited to hacking, uploading malicious software, sending unsolicited communications, or infringing on the rights of others.

Intellectual Property

All content on this website, including text, images, graphics, logos, and designs, is owned by Furniture-from-Turkey and protected by copyright, trademark, and other intellectual property laws. Unauthorized use of any content is strictly prohibited.

User-Generated Content

By submitting any content to our website, including reviews, comments, or images, you grant Furniture-from-Turkey a perpetual, irrevocable, worldwide, non-exclusive, royalty-free license to use, reproduce, modify, publish, and distribute such content in any media.

Product Information and Availability

Product Descriptions

We strive to ensure that our product descriptions, images, and pricing are accurate and up to date. However, we do not warrant that the product descriptions or other content on our website are complete, reliable, or error-free. If a product offered by Furniture-from-Turkey is not as described, your sole remedy is to return it in unused condition.

Availability

All products are subject to availability. We reserve the right to limit the quantities of any products we offer. We also reserve the right to discontinue any product at any time without notice.

Custom Orders

Furniture-from-Turkey offers custom furniture orders to meet your specific needs and preferences. Custom orders are subject to additional terms and conditions, including extended lead times and specific payment requirements. Please contact our customer service team for more information.

Orders and Payment

Placing an Order

To place an order, you must provide accurate and complete information, including your name, shipping address, billing address, and payment details. By placing an order, you agree to pay the total amount due, including any applicable taxes and shipping fees.

Payment Methods

We accept various payment methods, including credit cards, debit cards, and bank transfers. Your payment method will be charged at the time of order confirmation.

Order Confirmation

After you place an order, you will receive an email confirmation with your order details. Please review the order confirmation carefully and contact us immediately if there are any errors.

Pricing

All prices are listed in Turkish Lira (TRY) and are inclusive of VAT. We reserve the right to change prices without notice. In the event of a pricing error, we reserve the right to cancel any orders placed for the incorrect price.

Taxes and Duties

Prices include applicable VAT. Customers are responsible for any additional taxes, duties, or fees required by their local government.

Shipping and Delivery

Delivery Areas

We offer delivery services within Turkey. For delivery to other regions, please contact our customer service team for assistance.

Shipping Costs

Shipping costs are calculated based on the weight and dimensions of the products, as well as the delivery location. Shipping costs will be displayed at checkout and are the responsibility of the customer.

Delivery Times

Estimated delivery times are provided at the time of checkout. While we strive to meet these estimates, actual delivery times may vary due to factors beyond our control, such as weather conditions or carrier delays.

Risk of Loss

Risk of loss and title for purchased products pass to you upon delivery. It is your responsibility to inspect the products upon delivery and report any damages or discrepancies within 48 hours.

International Shipping

For customers outside Turkey, please contact our customer service team to discuss international shipping options. Additional fees and delivery times may apply.

Delayed or Failed Delivery

In case of delayed or failed delivery due to circumstances beyond our control, we will inform you promptly and provide updates on the status of your order.

Returns and Refunds

Return Policy

Customers have the right to return products within 14 days of receipt in accordance with Turkish consumer protection laws. To initiate a return, please contact our customer service team for instructions.

Condition of Returns

Products must be returned in their original condition, unused, and with all original packaging and accessories. We reserve the right to refuse returns that do not meet these criteria.

Refund Process

Refunds will be processed within several days of receiving the returned products. Refunds will be issued to the original payment method used at the time of purchase. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange a product, please contact our customer service team. Exchanges are subject to product availability and may incur additional shipping fees.

Non-Returnable Items

Custom orders and clearance items are non-returnable and non-refundable, except in cases of manufacturing defects or damage during delivery.

Warranty and Repairs

Warranty Coverage

All our products come with a warranty against manufacturing defects. The warranty period begins on the date of delivery. If you have concerns about the warranty for a specific product, please contact us to confirm.

Exclusions

The warranty does not cover damage caused by misuse, accidents, alterations, or normal wear and tear. The warranty is void if the product is repaired by anyone other than authorized Furniture-from-Turkey service personnel.

Repairs

If a product is found to be defective within the warranty period, we will repair or replace it at no cost to you. For repairs outside the warranty period, please contact our customer service team for a quote.

Repair Process

To request a repair, please contact our customer service team with details of the issue and any supporting documentation or photographs. We will assess the situation and provide instructions for returning the item or arranging a repair service.

Privacy Policy

Data Collection

Furniture-from-Turkey is committed to protecting your privacy. We collect personal information necessary to process orders and improve our services, including your name, contact details, and payment information.

Use of Personal Data

Your personal data is used to process your orders, communicate with you, and improve our products and services. We do not sell or rent your personal data to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Our website uses secure servers to ensure the safety of your data during transmission.

Third-Party Services

We may use third-party service providers to perform certain functions on our behalf, such as payment processing, order fulfillment, and shipping. These providers have access to personal data necessary to perform their functions but are prohibited from using it for other purposes.

Your Rights

You have the right to access, correct, or request the deletion of your personal data at any time. To exercise these rights, please contact us at info@furniture-from-turkey.com

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us recognize you and customize your experience. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

Compliance with Turkish Law

Turkish Law on the Protection of Personal Data (Law No. 6698)

We comply with the Turkish Law on the Protection of Personal Data (Law No. 6698), which governs the processing of personal data in Turkey. We are committed to protecting your personal information and ensuring compliance with all applicable data protection laws.

Consumer Protection Laws

Furniture-from-Turkey adheres to Turkish consumer protection laws, which provide you with certain rights and protections when purchasing products from us. These include the right to receive accurate product information, the right to return defective products, and the right to fair treatment.

E-Commerce Regulations

Our e-commerce practices comply with relevant Turkish regulations, ensuring transparency, security, and fairness in all online transactions.

Limitation of Liability

General Limitation

Furniture-from-Turkey is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability is limited to the purchase price of the product in question.

Force Majeure

We are not responsible for any delays or failures in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, strikes, or government actions.

Disclaimer of Warranties

Except as expressly stated in these terms, all products and services are provided "as is" without warranty of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Changes to Terms and Conditions

Modification

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after the posting of changes constitutes your acceptance of such changes.

Notification

We will notify you of significant changes to these terms and conditions by email or through a notice on our website. It is your responsibility to review these terms regularly to ensure that you are aware of any updates.

Governing Law and Dispute Resolution

Governing Law

These terms and conditions are governed by the laws of Turkey. Any disputes arising from these terms will be resolved in Turkish courts.

Dispute Resolution

In the event of a dispute, we encourage you to contact our customer service team to seek a resolution. If a resolution cannot be reached, the dispute may be submitted to mediation or arbitration in accordance with Turkish law.

Mediation and Arbitration

If a dispute arises, the parties agree to first attempt to resolve it through mediation. If mediation is unsuccessful, the dispute will be resolved through binding arbitration in accordance with the rules of The Istanbul Arbitration Centre (ISTAC). The arbitration will be conducted in Turkey, and the language of arbitration will be Turkish.

Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at:

Thank you for choosing Furniture-from-Turkey at furniture-from-turkey.com. We appreciate your business and look forward to serving you with our premium furniture offerings.