What online payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express), PayPal, bank transfers, and cheques. Additionally, we support Amazon Pay and Wise for secure transactions.

Can I pay by cash upon delivery? No, for international orders, full payment must be completed before shipping.

Is my payment information secure? Yes, we use industry-standard encryption and security measures to protect your payment details.

Can I change or cancel my order? If your order has not yet been shipped, you may be able to modify or cancel it. Please contact our customer service team as soon as possible.

How do I track my order? Once your order has been dispatched, you will receive updates on its shipping status.

Do the prices displayed on the website include VAT? VAT rules depend on your country. For international B2B transactions, VAT may not apply if you provide a valid VAT ID.

Payment Methods:

We provide flexible payment options to suit your convenience. At checkout, the available payment methods will be displayed based on your selected items.

Pay a deposit: For international orders, a 30% deposit of the total order value is required upon order confirmation. The remaining 70% must be paid before loading and shipment.

Pay in full: You can also choose to pay the full amount upfront using any of our accepted payment methods.

Shipping Methods:
Truck Transport – Suitable for deliveries within Europe.
Sea Freight (Container Shipping) – Best for larger international shipments.
LTL (Less than Truckload / Stückgut) – Cost-effective for smaller shipments.

How long does shipping take? Shipping times depend on the destination and transport method:
Europe (Truck Transport): 5-14 days
Sea Freight (International) 20-45 days, depending on customs clearance and destination port
LTL Shipments: 7-21 days

Do you handle customs clearance? For international shipments, we provide all necessary export documentation. However, import duties, taxes, and customs clearance must be arranged by the buyer.

What if my furniture arrives damaged? Please inspect your order upon delivery. If you notice any damage, contact us immediately so we can resolve the issue.

Do you offer warranties? Yes, most of our products come with a manufacturer's warranty.

Incoterms 2020: We ship under standard international trading terms such as EXW (Ex Works), FOB (Free on Board), or CIF (Cost, Insurance, and Freight). The exact shipping terms will be specified in the sales contract.

Contract & Payment Security: For large orders, we recommend using an irrevocable Letter of Credit (LC) to secure the transaction for both parties.

Liability: Once the goods leave our warehouse or factory, the buyer assumes responsibility for transport risks unless otherwise agreed.

Dispute Resolution: Any disputes arising from international transactions will be governed by Turkish trade law and international arbitration agreements.

What materials do you use? We use high-quality materials, including solid wood, wood veneers, fabric, metal, and MDF.

Where are your products made? Our furniture is produced in Turkey under strict quality control standards.

Do you offer customization options? Some of our furniture pieces can be customized. Please contact us for more details.

How do I care for my furniture? Care instructions vary by product. Please refer to the product description or contact us for guidance.

Do your products come with a warranty? Yes, most products include a standard 1-year manufacturer's warranty.

What does the warranty cover? It covers manufacturing defects in materials and workmanship.

How long is the warranty period? Most warranties last for 1 year, but this may vary by product. Please check the product details.

How do I make a warranty claim? To initiate a warranty claim, contact our customer service team with your order details.

Do you offer assembly services? Yes, professional assembly services are available for an additional fee.

What is the cost of assembly? Assembly costs depend on the product and complexity. Please inquire for a quote.

Can I assemble the furniture myself? Yes, most items come with easy-to-follow assembly instructions.

Who can I contact for more information? You can email us at info@furniture-from-turkey.com or send a WhatsApp message to +90 546 450 55 30 for faster assistance.

Are there any discounts available? Follow us on social media to stay updated on exclusive deals and promotions.

Is furniture handcrafted? Yes! Many of our furniture pieces are handcrafted individually to meet customer specifications.